CREEK GroundCare
For over 45 years, Cypress Creek EMS has served our community through emergency medical ambulance response and transport. Our culture emphasizes a pursuit of clinical excellence paired with deeply caring for the needs of our patients and our communities. Throughout our history, CCEMS has gained national recognition for the quality of our medical care and we are consistently top-ranked nationwide in patient satisfaction.
Cypress Creek EMS paramedics and EMTs are highly trained professionals who focus on caring for the whole patient and go above and beyond to meet patient needs. In addition to our ambulance crews, we have Critical Care Paramedics throughout our system who have additional education, experience, and an expanded scope of practice to care for the most critically ill patients.
Our system operates Mobile Intensive Care Unit (MICU) ambulances, which are staffed by a minimum of a paramedic and an EMT, and are fully equipped with state-of-the-art equipment to care for any patient need during transport. Equipment and capabilities provided include:
- Advanced, comprehensive medical protocols and medication formulary.
- Lucas Mechanical CPR devices.
- Whole blood and QinFlow blood warmers.
- CPAP/BIPAP
- Mechanical ventilators
- Instrument thoracostomy
- Point-of-care hemoglobin measurement
- Handtevy pediatric system
- MacGrath Mac video laryngoscopes
- Tempus ALS cardiac monitor/defibrillator units with invasive hemodynamic monitoring
- Axon body-worn cameras on all EMS crew members.
Our staff is supported 24/7 by board-certified emergency medicine physicians completing EMS fellowships and able to respond to the field to provide patient care. Our Tempus monitors send cardiac waveforms and vital signs to secure portal in real-time and our body-worn cameras provide live-streaming video capabilities, allowing our medical control physicians an unparalleled ability to provide guidance for crews caring for patients.
Behind the scenes, we operate a robust Quality Improvement program focused on measuring our quality of care, identifying deficiencies and opportunities for improvement across our system, giving feedback to ambulance crews, and promoting improvement in care through training, equipment changes, and protocol development.
It is hard to compare EMS quality of care nationally. One attempt towards that is through NEMSQA Quality Measures, which define a standardized set of quality of care measures. National reference benchmarks, from millions of patients across all 50 states, are available.
According to the National EMS Quality Alliance CCEMS averages 34 percentage points higher than the national standard:
Superior EMS Quality On National Benchmarks
Across the nine nationally-accepted NEMSQA EMS quality measures, Cypress Creek EMS performance averaged 80% over the past two years. The nationwide average on the same quality measures was only 46%. Additionally, across the past five years, CCEMS has averaged a 95% patient satisfaction score, ranking 5th highest across the nation for comparably sized companies according to EMS Survey Team. On every area of EMS quality, CCEMS is recognized for exceptional performance.
OVER THE PAST DECADE
Over the past decade, our ambulances have responded 455,607 times and cared for 384,128 patients, with 275,266 patient transports.
OVER THE PAST FIVE YEARS
We’ve transfused 457 units of whole blood since the program’s inception.
Across the past five years we’ve averaged a 95% patient satisfaction score and are ranked 25th highest in the nation overall and 5th highest for comparably sized companies. Our highest areas of patient satisfaction were the skill of the medics, the degree to which medics took the problem seriously, the cleanliness of the ambulance, the extent to which medics cared for the patient as a person, and the degree to which the medics listened to the patient and their family.
